Frequently Asked Questions

Everything you need to know about shopping with Omaze UK

What are your standard shipping times within the UK?

We offer standard delivery within 3-5 working days. For those who need their fashion fix faster, express next-day delivery is available on orders placed before 2 PM GMT.

How do I return an item that doesn't fit?

We offer a 28-day hassle-free return policy. Simply use our online portal to generate a prepaid shipping label and drop your package at any authorized collection point.

Are your clothing materials sustainably sourced?

At Omaze UK, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options via Klarna.

How can I find the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order once it has been dispatched?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your parcel's journey in real-time.