Returns & Exchanges

At Omaze UK, we want you to be completely satisfied with your fashion purchase. If you are not entirely happy with your order, you can return or exchange any unworn items with original tags attached within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all original labels and tags are still attached to the garments.

3

Ship the Items

Print your prepaid shipping label from the portal and drop off your package at any authorized courier location across the UK.

4

Receive Your Refund

Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing